Infrastructure

The infrastructure of our network is important to our business and yours. We want you to feel safe that your data is traveling securely and reliably through our networks.

Physical Security

At our primary datacenter, access to our servers requires multiple levels of access to the building, from proximity cards, and biometric hand scanners. Several guards are on duty 24/7 and the halls, exterior, elevators, and data center are under constant video surveillance.

Data Security and Stability

Data isn't just physically safe. We also take special care to provide security at the network level between all of our hosted services. We deploy multiple techniques to ensure the stability of our services, from round robin DNS to balance server load, to the effective use of proper coding to ensure that all data is properly queued and managed in the event of a network interruption. Messages are placed on hold in the queue and immediately continue as soon as services are restored.

Quality Bandwidth

Our upstream network is multi-homed and primarily flows through Mzima. In the event of a provider outage, our equipment automatically switches over to backup providers.

Network Monitoring and Availability

Our network is constantly monitored by Nagios which is industry standard software. The monitoring system is hosted at a different location from our primary servers so that it will not be affected in the event of a service interruption. We provide a mailing list you can join, if you'd like to receive Nagios alerts.

We have also tied our monitoring system to Amazon Web Services to provide an extra level of availability. In the event that our primary data center becomes unavailable for any reason our monitoring system will automatically spin up back up servers within minutes. Through the use of AWS we are able to keep our costs low while still providing the kind of reliability that your business can depend on.